Customer Services

At Nova, our customers are our priority. We are committed to providing professional, friendly, and timely support.

Response Time

Our support team aims to respond to all inquiries within 24–48 business hours.

How to Contact Us

You can reach us through:

  • Our Contact Us page

  • Email support

Please include your order number (if applicable) to help us assist you faster.

Order Assistance

We are happy to help with:

  • Order tracking

  • Returns and refunds

  • Product questions

  • Address changes (if the order hasn’t shipped)

Commitment to Satisfaction

If you experience any issues, we will work quickly to find a fair and reasonable solution. Your trust means everything to us.