Customer Services
At Nova, our customers are our priority. We are committed to providing professional, friendly, and timely support.
Response Time
Our support team aims to respond to all inquiries within 24–48 business hours.
How to Contact Us
You can reach us through:
-
Our Contact Us page
-
Email support
Please include your order number (if applicable) to help us assist you faster.
Order Assistance
We are happy to help with:
-
Order tracking
-
Returns and refunds
-
Product questions
-
Address changes (if the order hasn’t shipped)
Commitment to Satisfaction
If you experience any issues, we will work quickly to find a fair and reasonable solution. Your trust means everything to us.